Frequently Asked Questions

1. What is the fastest delivery turnaround?

Answer: For efficient and timely delivery of your order, we offer next-day delivery service. To ensure that your items reach you within the designated delivery date, it is crucial that you promptly approve your artwork for printing. The delivery process commences as soon as your artwork receives approval.

2. Which production methods do you use to print stickers?

Answer: We utilize three printing methods for producing stickers:

  1. Digital Printing CMYK
  2. Offset/Litho Printing
  3. Screen Printing

3. Which shipping services do you use for the delivery?

Answer: For all our orders, we rely on the services of UPS and DHL for delivery. Rest assured, each order is trackable and will be delivered right to your doorstep.

4. I can't find the product that I am looking for. Can I request a custom product quote?

Answer: Certainly! To get in touch with us, please visit our Contact Us page. There, you can provide all your relevant details, compose your message, and attach any design you may have. Expect a response from us within the next 2 to 3 hours.

5. Which material do I need to select for outdoor use?

Answer: For outdoor applications, we recommend using Vinyl Stickers as they are specifically designed for this purpose. Vinyl is a waterproof material, making it an ideal choice. Additionally, we employ eco-solvent ink during the digital printing process for these stickers, ensuring their durability. You can rely on these stickers to remain useful for a period of 2 years or more.

6. Can I have the white colour printed on transparent stickers?

Answer: Certainly! We provide white ink printing options for transparent stickers, allowing for clear designs with vibrant colors. Moreover, we offer metallic ink printing on all our Adhesive Materials, adding an extra touch of elegance and shine to your stickers.

7. Is it possible to cancel my order?

Answer: Certainly! If you wish to cancel your order, please reach out to us through phone call, email, or live chat on our website. However, it's important to note that once your order enters the printing process, we are unable to accommodate cancellations. This policy ensures that we maintain our efficient turnaround and workflow.

8. Can I contact with you via phone call?

Answer: Absolutely! Feel free to contact us at any time during our working hours, which are Monday to Friday, from 9:00 am to 6:00 pm. You can easily reach us by dialing the phone number provided on our website. We'll be happy to assist you with any inquiries you may have.

9. Can I place my order via email?

Answer: Certainly! Yes, you have the option to contact us via email. Kindly send your inquiries to, and rest assured that one of our knowledgeable print advisors will respond to your email within the next 2 to 3 hours.

10. How can I reprint my previous order?

Answer: To easily place a reorder, please visit the "Reorder" page on our website. Provide your previous order's invoice number and your email address, then click on the reorder button. Once done, your order will be sent for printing, and we will promptly notify you via email about the status of your reorder.

11. Do you offer graphic designing service?

Answer: Absolutely! We take pride in our in-house team of dedicated graphic designers who are ready to assist you. As a special offering to all our valued customers, we provide a FREE design service. Feel free to leverage our expertise to create designs that perfectly match your needs.

12. What is the meaning of CMYK and PMS?

Answer: CMYK, which stands for (C)Cyan, (M)Magenta, (Y)Yellow, and (K)Black, is a widely adopted standard 4-color printing process in the printing industry. The 'K' is used for black to avoid confusion with 'B,' which is already employed in the RGB color scheme used for digital screens, representing (R)Red, (G)Green, and (B)Blue.

On the other hand, PMS represents (P)Pantone (M)Matching (S)System, serving as a precise color matching system extensively used in printing for spot colors. Pantone offers an extensive array of millions of color choices. By employing PMS, you can achieve a 100% guaranteed color accuracy without any variation, ensuring consistent and reliable printing results.

13. Which file formats do you accept?

Answer: For optimal printing outcomes, we advise submitting your artwork as a PDF file with layers, utilizing the CMYK color mode, and outlining all text. This ensures that there are no issues with missing fonts during the printing process. If you've incorporated any raster images in your design, please ensure they have a resolution of 300 dpi for the best results.

In addition to PDF, we also accept files in formats like ai, eps, cdr, psd, png, jpeg, or bitmap. Our in-house graphic design team is readily available to work on your design, and you won't incur any extra charges for their assistance. We are here to help you achieve a seamless and high-quality printing experience.

14. What is the meaning of DPI?

Answer: DPI stands for "dots per inch," and when we refer to 1440 dpi, it means that 1440 dots will be printed within one square inch. To ensure superior printing results, it is crucial to have a resolution of at least 300 dpi. DPI serves as the standard unit of measurement for all printing devices.

If your image has a resolution below 300 dpi, it may result in a blurry print output. To maintain clarity and sharpness in your prints, it's essential to adhere to the recommended resolution of 300 dpi or higher.

15. Do you offer hard copy proofs?

Answer: Regrettably, we do not provide hard copy proofs; instead, we offer soft copy proofs for your review. You can examine these proofs on your screen to assess the size, colors, and overall appearance. If you wish to have a physical representation, you can print the soft copy proofs using any standard printer to get a better sense of the final output.

16. What if I need any changes after approving my artwork for printing?

Answer: Should you require any modifications to your approved artwork, please do not hesitate to get in touch with us promptly. You can reach us via phone call, email, or live chat on our website. If your order has not yet entered the printing process, we will gladly accommodate the requested changes for you. Your satisfaction with the final product is our priority, and we are here to assist you throughout the process.

17. Can you design my company logo without charging anything?

Answer: Absolutely, we offer this service. When you utilize our sticker printing service and place an order with us, our dedicated design team can create a custom logo for you at no additional charge. We are delighted to provide this complimentary design service to enhance your experience and ensure your stickers align perfectly with your brand and vision.

18. Which payment methods do you accept?

Answer: We provide two convenient payment options for our customers. You can make card payments using PayPal, ensuring a secure and hassle-free transaction process. Additionally, we accept payments through bank transfers. However, please note that we do not accept cash payments in person or payments made by cheques. We strive to offer reliable and efficient payment methods to facilitate a seamless experience for all our valued clients.

19. Can I pick up my order by my self from your office?

Answer: We apologize, but we do not provide a self-collection option. Instead, we ensure that all orders are delivered directly to our customers' doorsteps. Our priority is to offer a convenient and reliable delivery service, ensuring that you receive your order safely and promptly at your desired location.

20. Can I change my delivery address after order confirmation?

Answer: Certainly! You have the flexibility to update your shipping address before we dispatch your order. Once your order is ready for shipment, we will notify you promptly, providing you with the relevant tracking details. This way, you can easily keep track of your package and ensure it reaches the correct address.

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