Privacy Policy

2.1 To Provide Our Services

• Process and fulfill your orders for stickers and other printed products
• Manage your account and provide customer support
• Communicate with you about your orders, products, services, and promotional offers
• Customize your experience on our website

2.2 To Improve Our Services

• Analyze usage patterns and trends to improve our website functionality
• Develop new products, services, features, and functionality
• Monitor and analyze the effectiveness of our marketing campaigns
• Conduct research and development to enhance customer experience

2.3 For Legal and Security Purposes

• Comply with legal obligations, including tax and accounting requirements
• Detect and prevent fraud, spam, abuse, security incidents, and other harmful activities
• Enforce our Terms of Service and other legal rights
• Resolve disputes and troubleshoot problems

3.1 Contractual Necessity

Processing is necessary to fulfill our contractual obligations to you, such as processing your order and delivering your custom stickers.

3.2 Legitimate Interests

Processing is necessary for our legitimate interests or the legitimate interests of a third party, provided these interests are not overridden by your rights and freedoms. Our legitimate interests include:

• Improving and developing our products and services
• Protecting our business against fraud and other illegal activities
• Marketing our products and services to existing customers

3.3 Legal Obligation

Processing is necessary for compliance with a legal obligation to which we are subject, such as tax laws, business regulations, and other statutory requirements.

3.4 Consent

You have given clear consent for us to process your personal data for a specific purpose. We will always seek your explicit consent for any processing that requires it, such as sending marketing communications to non-customers.

4.1 Retention Periods

Different types of personal data are subject to different retention periods:

• Order information: We retain order details for 7 years to comply with tax and accounting regulations
• Account information: We retain your account data for as long as you maintain an active account with us
• Marketing preferences: We retain these until you change your preferences or ask us to delete this information
• Website usage data: We typically retain this information for 26 months

4.2 Determining Retention Periods

To determine the appropriate retention period for personal data, we consider:

• The amount, nature, and sensitivity of the personal data
• The potential risk of harm from unauthorized use or disclosure
• The purposes for which we process the data
• Whether we can achieve those purposes through other means
• Applicable legal, regulatory, tax, accounting, or other requirements

6.1 What Are Cookies?

Cookies are small text files that are stored on your device when you visit a website. They allow the website to recognize your device and remember if you've been to the website before.

6.2 Types of Cookies We Use

• Necessary cookies: Required for the operation of our website. They include cookies that enable you to log into secure areas or use a shopping cart.
• Analytical/performance cookies: Allow us to recognize and count the number of visitors and see how visitors move around our website.
• Functionality cookies: Enable our website to remember choices you make (such as your username, language, or region) and provide enhanced features.
• Targeting cookies: Record your visit to our website, the pages you have visited, and the links you have followed. We may use this information to make our website and advertising more relevant to your interests.

6.3 Managing Cookies

You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly.

6.4 Other Tracking Technologies

In addition to cookies, we may use web beacons, pixel tags, and other tracking technologies to gather statistics on the use of our website and assess the effectiveness of our advertising campaigns.

7.1 Categories of Recipients

• Service providers: Companies that provide services to us, such as payment processing, shipping and delivery, email service providers, and IT service providers.
• Business partners: Third parties with whom we partner to offer joint promotional offers or related products and services.
• Advertising and analytics providers: Third parties who assist us in delivering targeted advertisements and analyzing how our website is used.
• Legal authorities: We may disclose your information if required to do so by law or in response to valid requests from public authorities.
• Professional advisers: Including lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.

7.2 International Transfers

Some of our third-party service providers may be based outside the UK or European Economic Area (EEA), which means their processing of your personal data may involve a transfer of data outside these regions.

Whenever we transfer your personal data outside the UK or EEA, we ensure a similar degree of protection is afforded to it by implementing at least one of the following safeguards:

• Transferring data to countries that have been deemed to provide an adequate level of protection for personal data by the UK or European Commission.
• Using specific contracts approved by the UK or European Commission that give personal data the same protection it has in the UK and Europe.
• For providers based in the US, we may transfer data to them if they are part of privacy frameworks that require them to provide similar protection to personal data shared between Europe, the UK, and the US.

8.1 Technical Measures

• Encryption of personal data where appropriate
• Secure Sockets Layer (SSL) technology for all transactions
• Firewalls and intrusion detection systems
• Regular security assessments and vulnerability scanning
• Regular backups to prevent data loss

8.2 Organizational Measures

• Staff training on data protection and security
• Access controls limiting staff access to personal data
• Confidentiality obligations for staff and contractors
• Clear policies and procedures for handling personal data
• Data breach response procedures

8.3 Limitations

While we implement appropriate security measures, the transmission of information via the internet is not completely secure. We cannot guarantee the security of your data transmitted to our website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.

9.1 Notification of Changes

We will notify you of any significant changes by posting the new policy on our website with a prominent notice, and where appropriate, we will send you an email notification.

9.2 Review of Policy

We encourage you to review this policy periodically to stay informed about how we are protecting your information. Your continued use of our website after we post changes to this policy will mean that you accept those changes.

9.3 Version History

We maintain a record of all previous versions of our privacy policy. If you would like to see a previous version, please contact us using the details provided below.