Frequently Asked Questions

Find answers to all your questions about our sticker printing services, materials, ordering process, and more. If you can't find what you're looking for, feel free to contact our support team.

Ordering & Payment

Can I place my order via email?

Certainly! Yes, you have the option to contact us via email. Kindly send your inquiries to sales@stickerprintingpress.co.uk, and rest assured that one of our knowledgeable print advisors will respond to your email within the next 5 to 6 working hours.

How can I reprint my previous order?

To easily place a reorder, please visit the "Reorder" page on our website. Provide your previous order's invoice number and your email address, then click on the reorder button. Once done, your order will be sent for printing, and we will promptly notify you via email about the status of your reorder.

Pro Tip:

Save your invoice numbers in a safe place for easy reordering in the future. This helps us process your reorders faster.

Is it possible to cancel my order?

Certainly! If you wish to cancel your order, please reach out to us through phone call, email, or live chat on our website. However, it's important to note that once your order enters the printing process, we are unable to accommodate cancellations. This policy ensures that we maintain our efficient turnaround and workflow.

Which payment methods do you accept?

We provide two convenient payment options for our customers:

  • Card payments using PayPal, ensuring a secure and hassle-free transaction process
  • Bank transfers

Please note that we do not accept cash payments in person or payments made by cheques. We strive to offer reliable and efficient payment methods to facilitate a seamless experience for all our valued clients.

Accepted Payment Methods
Can I contact you via phone call?

Absolutely! Feel free to contact us at any time during our working hours, which are Monday to Friday, from 9:00 am to 6:00 pm. You can easily reach us by dialing the phone number provided on our website. We'll be happy to assist you with any inquiries you may have.

I can't find the product I'm looking for. Can I request a custom product quote?

Certainly! To get in touch with us, please visit our Contact Us page. There, you can provide all your relevant details, compose your message, and attach any design you may have. Expect a response from us within the next 5 to 6 hours.

Do you offer bulk discounts?

Yes, we offer significant discounts on bulk orders. The larger your order quantity, the more you save per sticker. For custom bulk quotes on large orders, please contact our customer service team directly.

Sample Bulk Discount Rates:

5%
500+ units
10%
1,000+ units
15%
5,000+ units
20%+
10,000+ units

Production & Materials

Which production methods do you use to print stickers?

We utilize three printing methods for producing stickers:

  1. Digital Printing CMYK - Ideal for full-color designs and photographic images. Offers excellent detail and color reproduction.
  2. Offset/Litho Printing - Perfect for large quantities and specific color matching. Provides consistent, high-quality prints.
  3. Screen Printing - Best for bold, solid colors and metallic inks. Creates durable prints with vibrant colors.

Our printing experts select the most appropriate method based on your specific requirements, design complexity, quantity, and budget constraints.

Which material do I need to select for outdoor use?

For outdoor applications, we recommend using Vinyl Stickers as they are specifically designed for this purpose. Vinyl is a waterproof material, making it an ideal choice. Additionally, we employ eco-solvent ink during the digital printing process for these stickers, ensuring their durability. You can rely on these stickers to remain useful for a period of 2 years or more.

UV Resistant

Withstands prolonged sun exposure without fading

Waterproof

Resists water damage and remains adhesive when wet

Scratch Resistant

Durable surface that resists everyday wear and tear

Can I have white color printed on transparent stickers?

Certainly! We provide white ink printing options for transparent stickers, allowing for clear designs with vibrant colors. Moreover, we offer metallic ink printing on all our Adhesive Materials, adding an extra touch of elegance and shine to your stickers.

Design Tip:

When designing transparent stickers that require white ink, clearly mark the areas where white should be applied in your design file. This ensures proper printing of white elements, especially for text or logos that need to stand out against dark backgrounds.

What is the difference between die-cut and kiss-cut stickers?

Die-cut and kiss-cut are two different methods of cutting stickers:

Feature Die-Cut Stickers Kiss-Cut Stickers
Cutting Method Cut through both the sticker and backing paper Cut through only the sticker layer, not the backing
Appearance Individual stickers with custom shapes Custom-shaped stickers on a rectangular/square backing
Application Easier to peel and apply individually Multiple stickers on one sheet; great for distribution
Best For Individual logo stickers, bumper stickers Multiple stickers, product labels, promotional sheets

Both options produce high-quality results. Your choice depends on how you plan to use and distribute your stickers.

How durable are your vinyl stickers?

Our vinyl stickers are highly durable and designed to last in various conditions:

Durability Factors:

  • Outdoor Use: 2-5 years depending on exposure to elements
  • Indoor Use: 5+ years under normal conditions
  • Water Resistant: Withstands rain, washing, and moisture
  • Temperature Tolerance: -40°C to 90°C
  • UV Resistant: Special inks prevent fading from sun exposure
Paper Stickers Vinyl Stickers

For maximum durability, we recommend selecting vinyl material with a gloss lamination, which adds an extra protective layer against scratches and environmental damage.

Do you offer eco-friendly sticker options?

Yes, we're committed to environmental sustainability and offer several eco-friendly options:

Biodegradable Materials

Our eco-friendly stickers use biodegradable adhesives and papers that break down naturally over time, reducing environmental impact.

Recyclable Options

We offer paper-based stickers that can be easily recycled through standard paper recycling processes.

Sustainability Note:

Our eco-friendly materials are perfect for brands wanting to showcase their environmental commitment. While these materials may have a slightly shorter lifespan than traditional vinyl, they significantly reduce environmental impact.

Shipping & Delivery

What is the fastest delivery turnaround?

For efficient and timely delivery of your order, we offer next-day delivery service. To ensure that your items reach you within the designated delivery date, it is crucial that you promptly approve your artwork for printing. The delivery process commences as soon as your artwork receives approval.

Typical Production Timeline:

  1. Artwork Approval: 24-hour review period
  2. Production Time: 5-7 business days
  3. Shipping: 1-2 business days (standard) or next day (express)

Important: For rush orders with next-day delivery, artwork must be approved by 12pm for production to begin the same day.

Which shipping services do you use for delivery?

For all our orders, we rely on the services of UPS and DHL for delivery. Rest assured, each order is trackable and will be delivered right to your doorstep.

UPS Logo

UPS Delivery

  • Full tracking capabilities
  • Reliable UK-wide coverage
  • Delivery confirmation
DHL Logo

DHL Express

  • International shipping options
  • Express delivery available
  • Real-time shipment updates

Once your order ships, you will receive a tracking number via email, allowing you to monitor your delivery's progress in real-time.

Can I pick up my order myself from your office?

We apologize, but we do not provide a self-collection option. Instead, we ensure that all orders are delivered directly to our customers' doorsteps. Our priority is to offer a convenient and reliable delivery service, ensuring that you receive your order safely and promptly at your desired location.

Can I change my delivery address after order confirmation?

Certainly! You have the flexibility to update your shipping address before we dispatch your order. Once your order is ready for shipment, we will notify you promptly, providing you with the relevant tracking details. This way, you can easily keep track of your package and ensure it reaches the correct address.

To update your delivery address:

  1. Contact our customer service team via email or phone
  2. Provide your order number
  3. Specify the new delivery address
  4. Request confirmation of the address change

Please note: Address changes must be requested before your order status changes to "Dispatched" as we cannot redirect packages once they've entered the delivery network.

Do you ship internationally?

Yes, we ship to countries across Europe and many international destinations. International shipping times typically range from 7-10 business days depending on the destination country.

International Shipping Information:

  • European Union: 7-10 business days
  • Rest of Europe: 7-10 business days
  • North America: 7-10 business days
  • Asia & Australia: 7-10 business days
  • Rest of World: 8-14 business days

Note: International orders may be subject to customs duties and taxes imposed by the destination country. These fees are the responsibility of the recipient and are not included in our shipping charges.

Design & Artwork

Do you offer graphic designing services?

Absolutely! We take pride in our in-house team of dedicated graphic designers who are ready to assist you. As a special offering to all our valued customers, we provide a FREE design service. Feel free to leverage our expertise to create designs that perfectly match your needs.

Our Design Service Includes:

  • Logo creation and refinement
  • Artwork preparation for printing
  • Color adjustment and optimization
  • Layout design and formatting
  • Converting low-resolution images to print-ready files

Design Request Tips:

  • Provide clear instructions about your design preferences
  • Share examples or inspiration if you have specific ideas
  • Include your brand guidelines or color codes if applicable
  • Specify the intended use of your stickers
Can you design my company logo without charging anything?

Absolutely, we offer this service. When you utilize our sticker printing service and place an order with us, our dedicated design team can create a custom logo for you at no additional charge. We are delighted to provide this complimentary design service to enhance your experience and ensure your stickers align perfectly with your brand and vision.

About Our Free Logo Design:

Our free logo design service is available to customers who place sticker orders. For the best results, please provide us with:

  • Your company/brand name
  • Color preferences
  • Industry or business type
  • Any specific imagery or concepts you want incorporated
  • Examples of logos you like (if available)
Which file formats do you accept?

For optimal printing outcomes, we advise submitting your artwork as a PDF file with layers, utilizing the CMYK color mode, and outlining all text. This ensures that there are no issues with missing fonts during the printing process. If you've incorporated any raster images in your design, please ensure they have a resolution of 300 dpi for the best results.

In addition to PDF, we also accept files in formats like ai, eps, cdr, psd, png, jpeg, or bitmap. Our in-house graphic design team is readily available to work on your design, and you won't incur any extra charges for their assistance. We are here to help you achieve a seamless and high-quality printing experience.

File Format Preferences (Ranked):

  1. Vector Formats: PDF (with layers), AI, EPS
  2. Design Software Files: PSD, CDR
  3. Raster Formats: PNG, JPEG, BMP (at least 300 dpi)

Pro Tip: Vector files (PDF, AI, EPS) provide the best print quality because they can be scaled to any size without losing quality. If possible, convert text to outlines/curves to avoid font compatibility issues.

What if I need changes after approving my artwork for printing?

Should you require any modifications to your approved artwork, please do not hesitate to get in touch with us promptly. You can reach us via phone call, email, or live chat on our website. If your order has not yet entered the printing process, we will gladly accommodate the requested changes for you. Your satisfaction with the final product is our priority, and we are here to assist you throughout the process.

Important Timeline Information:

Once an order enters the printing process, changes become difficult or impossible to implement. To avoid delays or additional charges, please carefully review your artwork proof before approval.

  • Artwork changes requested within 1 hour of approval: Usually possible at no extra charge
  • Changes requested after production has started: May incur additional fees
  • Changes after printing is complete: Will require a new order
Do you offer hard copy proofs?

Regrettably, we do not provide hard copy proofs; instead, we offer soft copy proofs for your review. You can examine these proofs on your screen to assess the size, colors, and overall appearance. If you wish to have a physical representation, you can print the soft copy proofs using any standard printer to get a better sense of the final output.

Digital Proof Tips:

  • View proofs on a color-calibrated screen when possible for most accurate color representation
  • Check all text carefully for spelling and grammar
  • Verify dimensions match your requirements
  • Confirm all design elements are properly positioned
  • For color-critical projects, note that screen colors may differ slightly from printed colors due to differences between RGB (screen) and CMYK (print) color spaces

Technical Questions

What is the meaning of CMYK and PMS?

CMYK, which stands for (C)Cyan, (M)Magenta, (Y)Yellow, and (K)Black, is a widely adopted standard 4-color printing process in the printing industry. The 'K' is used for black to avoid confusion with 'B,' which is already employed in the RGB color scheme used for digital screens, representing (R)Red, (G)Green, and (B)Blue.

PMS represents (P)Pantone (M)Matching (S)System, serving as a precise color matching system extensively used in printing for spot colors. Pantone offers an extensive array of millions of color choices. By employing PMS, you can achieve a 100% guaranteed color accuracy without any variation, ensuring consistent and reliable printing results.

CMYK Process

  • Use for: Full-color printing, photographs, gradients
  • Advantages: Cost-effective for multi-color designs
  • Limitations: Some vibrant colors can't be exactly reproduced
  • Best suited for: Complex designs with many colors

PMS (Pantone) System

  • Use for: Brand colors, precise color matching
  • Advantages: Exact color reproduction, consistency
  • Limitations: More expensive, especially for multiple colors
  • Best suited for: Corporate logos, branding materials
What is the meaning of DPI?

DPI stands for "dots per inch," and when we refer to 1440 dpi, it means that 1440 dots will be printed within one square inch. To ensure superior printing results, it is crucial to have a resolution of at least 300 dpi. DPI serves as the standard unit of measurement for all printing devices.

If your image has a resolution below 300 dpi, it may result in a blurry print output. To maintain clarity and sharpness in your prints, it's essential to adhere to the recommended resolution of 300 dpi or higher.

Resolution Guide for Different Sizes:

  • Small stickers (up to 3 inches): Minimum 300 dpi
  • Medium stickers (3-6 inches): Minimum 250-300 dpi
  • Large stickers (6+ inches): Minimum 150-300 dpi (larger stickers are typically viewed from greater distances)

Understanding the difference:

  • DPI (Dots Per Inch): Refers to the physical dots of ink placed by a printer
  • PPI (Pixels Per Inch): Refers to the pixel density of digital images
  • When designing: Work with 300 PPI digital files
  • When printing: Our printers operate at up to 1440 DPI for ultra-sharp results
What is bleed in printing and why is it important?

Bleed is an essential printing term that refers to the area of artwork that extends beyond the final trim edge of your sticker. It ensures there are no white edges when the sticker is cut to its final size.

Standard Bleed
3mm
On all sides of your design
Safe Zone
3-5mm
From trim edge for important elements
Total File Size
+6mm
Added to final dimensions

Why Bleed Is Important:

  • Prevents white edges on the final stickers
  • Accommodates minor variations in the cutting process
  • Ensures background colors or patterns extend fully to the edges
  • Creates professionally finished stickers without visible borders

When creating your artwork, extend backgrounds, images, and colored elements beyond the trim line into the bleed area, but keep important text and logos within the safe zone.

What's the difference between gloss and matte finishes?

The finish of your sticker plays a significant role in its appearance and functionality. We offer both gloss and matte options, each with distinct advantages:

Feature Gloss Finish Matte Finish
Appearance Shiny, reflective surface Subtle, non-reflective surface
Color Vibrancy Makes colors appear more vibrant and saturated Colors appear more subdued and natural
Scratch Resistance Good - protective coating helps prevent scratches Better - less likely to show minor scratches
Fingerprint Resistance Shows fingerprints more easily Hides fingerprints and smudges
Best For Bold designs, vibrant colors, promotional materials Elegant designs, premium products, readable text
Common Applications Product labels, promotional stickers, colorful designs Luxury brands, modern aesthetics, text-heavy designs

Your choice of finish should align with your brand identity, the sticker's purpose, and the environment where it will be used. Our team can provide guidance on the best finish for your specific application.

Still Have Questions?

Our team is ready to help you with any inquiries.

Call Us

Monday - Friday: 9:00 am to 6:00 pm

+44 759 878 0678

Email Us

We'll respond within 5-6 working hours

Sales@SPPress.co.uk

Live Chat

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